FAQs

1. Where can I contact you?

You can contact us by sending an email to homeadeau@gmail.com. Our customer support team will be happy to assist you with any questions or concerns you may have.

2. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more information on how to initiate a return.

3. Where are the products shipped from?

Our products are shipped from various locations depending on the supplier. We work with a network of trusted suppliers from around the world to ensure that we can offer you a wide range of high-quality products at competitive prices.

4. How long does shipping take?

The shipping time varies depending on the product and your location. Generally, it takes between 7-20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience and understanding.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be some restrictions and additional customs fees or import duties imposed by your country. It is the buyer's responsibility to check and comply with any applicable customs regulations.

6. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

8. Are your products eco-friendly?

We strive to offer a selection of eco-friendly products. While not all of our products are specifically labeled as eco-friendly, we prioritize working with suppliers who share our commitment to sustainability and environmental responsibility.

9. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, it cannot be canceled. In such cases, you may need to initiate a return following our refund policy.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at homeadeau@gmail.com with the details of your request. Our team will be happy to assist you and provide you with more information on our wholesale options.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at homeadeau@gmail.com.